Return & Refund Policy

At imVita Arabia, your satisfaction and your pet’s well-being are our top priorities. We proudly stand behind the quality of our products and want you to feel completely confident when ordering from us.

✅ 100% Satisfaction Guarantee
If for any reason you are not completely satisfied with your imVita product, we offer a full 100% refund—no questions asked.

📦 How to Request a Return
To initiate a return, please contact our customer support team at:

📧 Email: [email protected]
📞 Phone: +966 138 22 3253
📍Address: Dammam, Building No. 7634 – Prince Mohammed bin Saud District, First Street – First Floor – Nasser Al-Khafra Business Building

Please include the following in your message:

Your full name

Order number

Product(s) being returned

Reason for your return (optional)

🚚 Return Instructions
We may request the return of any unused or partially used product. In some cases, you may not need to ship the item back.

Once approved, you’ll receive instructions for returning the item (if required) and your refund will be processed within 5–7 business days to your original payment method.

Important Notes
We only accept returns for products purchased directly from imvita-arabia.com
If you purchased through a retail partner or third-party platform, please refer to their return policy.

Shipping costs are non-refundable unless the return is due to a product defect or fulfillment error.

🐾 Our Promise
We believe in creating a better life for pets—naturally, safely, and effectively. If imVita doesn’t meet your expectations, we’re committed to making it right.

Thank you for trusting imVita Pets.